Every Patient Has The Right To...

1. Be notified of his or her rights in a language or manner that the patient can understand.

2. Be treated with courtesy and respect. 

3. Be informed in advance of providing or discontinuing care whenever possible.

4. Make informed decisions about his or her care and to participate in the development and implementation of his or her plan of care, including the discharge plan and pain management plan. 

5. Know whom to contact with a grievance and prompt resolution of any and all grievances. 

6. Communicate freely with others and to interact socially, unless specifically restricted in his or her treatment plan for clear treatment reasons. 

7. Formulate advance directives to have practitioners comply with these directives. 

8. Have a family member or representative of his or her choice or his or her own physician notified promptly upon admission to the hospital. 

9. Get important information about his or her care in his or her preferred language and/or in a manner that meets his or her needs, if he or she has vision, speech, hearing or mental impairments. 

10. Refuse care. 

11. Free exercise of religious worship within the facility. No patient will be coerced into engaging in any religious activities.

12. Have his or her pain addressed. 

13. Know the names of caregivers who are treating him or her. 

14. Know when something goes wrong with his or her care. 

15. Get a list of all his or her current medications. 

16. Personal privacy. 

17. Receive care in a safe setting. 

18. Be free from all forms of abuse or harassment. 

19. The confidentiality of his or her clinical records. 

20. Access information contained in his or her clinical records within a reasonable time frame.

21. Receive a copy of a reasonably clear and understandable itemized bill and, upon request, to have charges explained. 

22. Be free from physical or mental abuse, and corporal punishment. 

23. Be free from restraint or seclusion, of any form, imposed as a means of coercion, discipline, convenience, or retaliation by staff. 

24. Be informed of his or her visitation rights, including any clinical restriction or limitation on such rights. 

25. Not have visitation rights of any individual restricted, limited or otherwise denied or reduced on the basis of race, color, national origin, religion, sex, gender identity, sexual orientation or disability. 

26. Have the hospital accept his or her designation, orally or in writing, of a support person. 
    
    

Every Patient is Responsible For...

1. Providing, to the best of his or her knowledge, accurate and complete information about present complaints, past illnesses, hospitalization, and other matters relating to his or her health.

2. Asking questions when they do not understand what they have been told about their care, treatment, or service or what they are expected to do. 

3. Making it known to the appropriate people whether he or she clearly understands a contemplated course of action and what is expected. 

4. Following all instructions given by their physicians and staff. 

5. The outcomes of their actions if they refuse treatment or do not follow practitioner's instructions. 

6. Promptly meeting any financial obligation agreed to with the hospital.

7. Being considerate of the hospital's staff and property, as well as of other patients and their property. 

8. Being considerate of the rights of other patients and personnel and assist in the control of noise, smoking, and number of visitors. 

9. Complying with posted visitor's hours as they pertain to their visitors. 

10. Honoring the designation of the hospital and campus as smoke-free.

11. Immediately reporting any allegations of abuse, neglect, harassment, or exploitation to the physician or nurse in charge, risk management department, or administration. 

12. Following the hospital's rules and regulations. 
    
    

For more information on your rights and responsibilities as a patient of Aultman Hospital, please click here.