How do I get access to my medical records at Aultman?

Aultman’s Medical Records Departments are responsible for keeping complete medical records for each patient. Your original medical record is property of Aultman, but you can access your health information by either requesting copies or accessing information from Aultman’s Patient Portal.

During your hospitalization, there are processes in place to allow you to review your medical record. Your bedside nurse or nurse manager of your hospital unit can help facilitate this request.

After you are discharged or at the end of your care episode, you may request copies of your finalized patient record. The Medical Records Departments are open to the public Monday through Friday from 8 a.m. to 4 p.m. at both Aultman Hospital and Aultman Orrville Hospital.

In order to receive copies of your medical record, or to send copies of your medical record to others, you will first need to complete the appropriate release of health information form:

• Access Request Form by Patient/Personal Representative (PDF).  This form is used by the Patient/Personal Representative when requesting access to their medical record and released to whomever the patient/personal representative requests.
• Authorization for Release of Health Information Form (PDF). This form is used when a third party is requesting the patients’ health information.  

Important Steps:

• Complete all fields on the form(s) when requesting the release of your records.
• If mailing or faxing in the form, make sure you include a copy of your driver's license in order for us to verify your identity.
• Make sure the form(s) are signed and dated.

Aultman charges a reasonable cost-based fee for the copying of medical records.  The fee schedule is based on the type of request:

Access by patient or personal representative:

• Free for information released in paper format.
• $6.50 for health information that is maintained electronically and released in an electronic format. Includes labor, supplies, and postage.

Authorization requests by Third Parties:

• First ten (10) pages are free.
• Additional pages are based on the State of Ohio Medical Records Fee Schedule (PDF).

Processing time varies depending on volume and availability of the medical record. To reduce copy charges, you may request recent information or specific documents in lieu of the complete medical record.

Aultman Hospital
Medical Records Department
2600 Sixth St. SW
Canton, Ohio 44710
Phone: 330-363-6256
Fax: 330-363-4170
Email: releaseofinformation@aultman.com

Aultman Orrville Hospital
Medical Records Department
832 S. Main St.
Orrville, Ohio 44667
330-684-7722

Aultman Medical Group
Medical Records Department
Contact the individual practice