Patients have the option of calling our Patient Financial Services representatives or speaking personally with a patient advocate in our office. Please feel free to contact us to speak with a representative regarding:
- An explanation of your bill
- An itemized listing of your bill
- To make payment arrangements
- Questions about your account
- An explanation of what was paid and what is due on your account
Read the frequently asked questions to learn more about Patient Financial Services.
Aultman Hospital submits bills to your insurance company and will do everything to advance the claim. It may become necessary for you to contact your insurance company and/or supply additional information in order to expedite your claim. Your policy is a contract between you and your insurance company. You have the final responsibility for payment of your hospital bill.
In addition to Aultman Hospital bills, you may also receive a bill from the physician who treated you. These additional bills are for services provided by doctors in diagnosing and interpreting test results while you were a patient. Cardiologists, pathologists, radiologists and other specialists provide these services and are legally required to submit a separate bill. If you have any questions regarding these bills, please call the number on the statement you received from them. If you have a question about a bill that is not from Aultman Hospital, please review this list of Other Billing Contacts that may help you.
To better serve you, Aultman Hospital provides the following options to pay your bill:
- By phone
- Credit card - Discover, MasterCard, Visa
- Electronic Check
- By mail (listed on your statement)
- In person at the cashier window of the hospital
Our customer service representatives are available by phone weekdays from 8 a.m. to 4:30 p.m. Eastern time. Call Patient Financial Services at 330-363-6321 or 1-800-900-6321.